BBB Business Review

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This business is not BBB accredited.

AAA Chimney Services

Additional Locations

Phone: (505) 635-9077 View Additional Phone Numbers 1023 Bates Ave., Bloomfield, NM 87413


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Description

Chimney Cleaning Services


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for AAA Chimney Services include:

  • 10 complaint(s) filed against business
  • Failure to respond to 10 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Failure to have a required competency license
  • Length of time business has been operating


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 10

Additional Complaint Information

BBB files indicate that this company has a pattern of complaints concerning failure of the business to provide promised services that have been prepaid. In addition, consumers allege work on their homes has been left unfinished by the company and work performed is substandard. They further report that when contacting the company for a refund or to request completion of work they are hung up on or cursed at. BBB serving New Mexico and Southwest Colorado contacted the company regarding this pattern of complaints but the company failed to respond and notify BBB how they were going to correct the problem.

Customer Reviews Summary Read customer reviews

1 Customer Review on AAA Chimney Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: December 14, 2010
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

New Mexico Construction Industries Division
PO Box 25101, Santa Fe NM 87504-5101
http://www.rld.state.nm.us/construction
Phone Number: (505) 476-4700
Fax Number: (505) 476-4615
rldcid@state.nm.us
BBB confirmed that AAA Chimney Services had not obtained a necessary license from New Mexico Construction Industries Division.

Type of Entity

Corporation

Business Management
Mr. Daniel Harris, Jr., Co-Owner Mr. Daniel Harris, Sr., Co-Owner Mr. Shelton Harris
Contact Information
Principal: Mr. Daniel Harris, Jr., Co-Owner
Principal: Mr. Daniel Harris, Sr., Co-Owner
Business Category

Painting Contractors Stucco & Exterior Coating Contractors Handyman Services Chimney Cleaning

Alternate Business Names
A+ Chimney Sweeps A+ Discount Stucco Repair A+ Swamp Cooler Pros A+ Swamp Cooler Pros AAA 24 Hour Services AAA Air Duct Cleaning AAA Complete Handyman AAA Handy-Man Service AAA Home & Business AAA Home Business AAA Painting & Drywall AAA Roofing AAA Service Home AAA Solar Systems AAA Sprinklers AAA Stucco Services American Painting & Stucco Farmington Service Co
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.