Customer ReviewsforNew Mexico Gas Company, Inc.

Christmas Eve my 83 year old mother had her meter disassembled because of a leak at the meter. Finally got a plumber to **mplete the job and the plumber got the state inspector out right away- because mom had not had heat for FOUR days. NM gas is too lazy to get out there after the state released the meter. They will not help an old lady freezing in her home. Mom will not leave, gas ** **uld not even be bothered to check if she had space heaters or get out there when the job was done. Shameful. I call the company and was told because I am not on her ac**unt there is nothing they will do other than I **uld call with her so she **uld verify the ac**unt. Why? All we want is for the company to do what it says- care about their customers. This company only cares about money because if I wanted to pay her bill they would happily take my money but if they have to work forget it. Freeze for all they care.

NMGC would like to look into this issue. Please provide an address for your mothers account and a contact telephone number where a representative can you reach you to discuss this issue. Thank you.

This is an update. A day after my review, a nm gas ** representative did reach out to me to discuss my **ncerns/frustration which honestly made me feel heard and valued I do appreciate the **ntact. I am revising my earlier review based on this fact: the ** has company is trying to **rrect their weak areas so we all can enjoy a safe and helpful service.

We had a gas leak in our main meter so I called New Mexico gas company and they came right away. **************'s name was *** and he was very kind sweet and knowledgeable. *** deserves a raise just based off of his kindness. Thanks ***.

*****, thank you for your note sharing your experience. I will forward this on to ***'s supervisor.

New Mexico gas company should review their fraudulent billing practices. I am writing to warn other customers especially elderly, about how the New Mexico Gas company has fraudulently applied my current payments to old closed account with zero balance twice without applying it the current account. The account numbers are totally different. This has been done recently and was by the supervisor at the New Mexico Gas Company who set up the new account. The new account was set up because the computer system made a mistake and applied state money for low income people to a old account that was past due 2 years ago. I was told by the New Mexico Gas-supervisor that this error was not done manually by a person but a computer error. But this month I received a automated call from New Mexico Gas Company that my gas was going to be disconnected after making a $103.00 payment on 4/8/2022 and I was told yesterday that the total balance on the new account was $147.00 the same amount it was when I paid the $103.00 on 4/8/2022. I made another payment of $100.00 on 4/26/2022 through the representative named ***** that I sill owed the balance of $47.00 and my current **** is ***** and owed $139.93 on May 3 2022. I want NM Gas company and their fraudulent practices to stop playing with low income elderly people bills by stealing payments from low income help from the state and continued to steal payments even when they said they said the fixed the problem. Beware of this company especially if you are elderly.

NMGC apologizes for any inconvenience this may have caused the customer. We would be happy to look into this further if the customer provides an address or account number and her contact information.