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Find a Location

ERGO Grips has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • ERGO Grips

      115 E Martinez Rd Moriarty, NM 87035

      BBB Accredited Business
    • ERGO Grips

      PO Box 1459 Moriarty, NM 87035-1459

    Business ProfileforERGO Grips

    Gun Equipment
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 8/11/2011

    Years in Business: 25

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Original Manufacturer of Accessories for Small Arms. This includes plastic, rubber, aluminum, and steel products. 

    Products & Services

    Accessories for small arms. This includes Plastic, Rubber, Aluminum, and Steel products.

    Business Details

    This is a multi-location business.

    Find a Location

    ERGO Grips has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • ERGO Grips

        115 E Martinez Rd Moriarty, NM 87035

        BBB Accredited Business
      • ERGO Grips

        PO Box 1459 Moriarty, NM 87035-1459

      Location of This Business
      115 E Martinez Rd, Moriarty, NM 87035
      BBB File Opened:
      7/27/2011
      Years in Business:
      25
      Business Started:
      12/15/1998
      Business Incorporated:
      12/18/2000
      Accredited Since:
      8/11/2011
      Type of Entity:
      Corporation
      Number of Employees:
      21
      Alternate Business Name
      • Falcon Industries, Inc.
      Hours of Operation

      Primary

      M:
      7:00 AM - 5:00 PM
      T:
      7:00 AM - 5:00 PM
      W:
      7:00 AM - 5:00 PM
      Th:
      7:00 AM - 5:00 PM
      F:
      Closed
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Steve Hines
      • Ms. Mira O'Connell, CEO/Owner
      Contact Information

      Principal

      • Mr. Steve Hines
      • Ms. Mira O'Connell, CEO/Owner

      Customer Contact

      • Ms. Mira O'Connell, CEO/Owner
      Additional Contact Information

      Fax Numbers

      • (505) 281-3991
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rob W

      1 star

      05/08/2022

      They lie about stock, point fingers elsewhere when called on it, and when they get tired of you, they claim to be a robot in their emails (when they're probably the only robot that can't spell and gets cheeky and insulting about simple requests)Take your business to ***** or ******, as these people are only interested in the kids' market anymore.

      ERGO Grips Response

      10/30/2023

      We are sorry to hear this - This customer contacted us wanting to buy a discontinued item that we had discontinued over two years before. We had not further inventory in stock. We reached out to some of our vendors even and could not find one for this customer. We responded to his help desk ticket and told him several times that we did not have the item he wanted and he continued to email us for almost 2 months (10 emails total) trying to get us to send him something that we no longer had. We tried to be polite to him but he got increasingly unprofessional to the point of harassment so we set up an automatic response for the next time he emailed asking that he not continue to email us with the same request as we had already done all that we could do for him in that matter. We strive to always help our customers and we would have sold him the products if we had it, but we cannot do the impossible.

      Local BBB

      BBB Serving New Mexico and Southwest Colorado

      BBB Reports On

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