BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

DirectBuy of Albuquerque

Phone: (505) 923-3124 Fax: (505) 938-2446 View Additional Phone Numbers 8600 Pan American Fwy NE, Albuquerque, NM 87113 ! There is an alert on DirectBuy of Albuquerque !

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Manufacturers Direct Showroom, Buy Direct from Manufacturers and Suppliers, anything from Home Furnishings, and Home Remodeling needs; carpeting, mattresses, Kitchen Cabinets, decorator items, windows/doors, window treatment, sporting goods and jewelry and a whole lot more, just about anything you can think of for in and around the home.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 6

Additional Complaint Information

The business failed to honor an arbitration award after committing to do so.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on DirectBuy of Albuquerque
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 09, 2010 Business started: 07/01/2009 in NM Business started locally: 07/01/2009 Business incorporated 02/16/2009 in NM
Type of Entity

Franchisee Principal Direct Buy

Business Management
Mr. Jim Biberston, Owner Mr. Craig Biberston, Marketing Manager Ms. Erin Biberston, President
Contact Information
Principal: Mr. Jim Biberston, Owner
Business Category

Mailing Lists Buying Clubs & Group Purchasing Service

Products & Services

DirectBuy of Albuquerque sells the following brand(s): over seven hundred brand names. too many to list

DirectBuy of Albuquerque offers the following product(s): Just about anything you can think of for IN and Around the home.

Method(s) of Payment
We can except all forms of payment Check, Cash, Credit Card, excluding only American Express
Refund and Exchange Policy
Directbuy does not make any money on purchases, so exchange is determined by each one of the 700+ manufactures our members purchase from
Alternate Business Names
Direct Buy of Albuquerque DirectBuy of Albuquerque J & E Group, Inc.
Out of Business

BBB Serving New Mexico and Southwest Colorado has confirmed that this franchise is no longer in business.  Consumers with current memberships may contact the DirectBuy headquarters for more information on how to utilize their membership or click here for a current BBB Business Review for the corporate headquarters issued by BBB Northern Indiana.  

Industry Tips
Buying Clubs

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.