BBB Business Review

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This business is not BBB accredited.

Heights Key Lock & Safe, Inc.

Phone: (505) 265-7807 Fax: (505) 260-0237 View Additional Phone Numbers 920 San Mateo Blvd NE, Albuquerque, NM 87108

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We are a full service locksmith and security company.  We have been in business since 1946 and is still owned and operated by the same family.  We are bonded and insured.  Most of our employees have been with the company for over 10 years.  We pride ourselves on our customer service and professional and knowledgeable staff.  If you're not sure how to better secure your home or business, we offer free security surveys in the Albuquerque area.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Heights Key Lock & Safe, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Heights Key Lock & Safe, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 15, 1982 Business started: 06/01/1946 in NM Business started locally: 01/01/1946 Business incorporated 07/01/1970 in NM
Type of Entity


Business Management
Ms. Gwen McGranahan, Vice-President of Marketing Mr. Marc McGranahan, President
Contact Information
Principal: Ms. Gwen McGranahan, Vice-President of Marketing
Business Category

Locks & Locksmiths Safes & Vaults - Opening & Repairing Safe & Vault Movers Key Duplication and Cutting Door Closers & Checks - Repairing Doors - Repair Safe Deposit Box Rental Key Control Systems Safes & Vaults Gun Safes

Products & Services

Heights Key Lock & Safe, Inc. sells the following brand(s): American, Amsec, Assa, Detex, Kwikset, Lucky Line, Master, Medeco, Norton, Schlage, Von Duprin

Heights Key Lock & Safe, Inc. offers the following product(s): Cam Locks, Desk locks, Door closers, Exit Devices, File Cabinets, Key accessories, Keys, Locks, Padlocks, Push Bars, Safes

Method(s) of Payment
We accept cash, local checks, MC, Visa, American Express,
Refund and Exchange Policy
Refunds are available with a receipt and complete packaging (if applicable) within 30 days of purchase.  An exchange will be given if no receipt available but proof of purchase or after 30 days of purchase with complete packaging.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.