BBB Accredited Business since
Arbor Care, IncAdditional Locations
Phone: (575) 393-9424 1108 W Marland St, Hobbs, NM 88240
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Landscape Maintenance -Weed Control, Irrigation Installation/Repair, Tree Trimming/Pruning and Removal, Fertilization, Parking Lot Sweeping.
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A BBB Accredited Business since
BBB has determined that Arbor Care, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Arbor Care, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
New Mexico Construction Industries Division
PO Box 25101, Santa Fe NM 87504-5101
Phone Number: (505) 476-4700
Fax Number: (505) 476-4615
The number is 376954.
Type of Entity
Business ManagementMs. Sherry Goodwin-Hill, Owner
Landscape Contractors Tree Service Sweeping Service - Power
1108 W Marland St
Hobbs, NM 88240 Directions
PO Box 128
Hobbs, NM 88241
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: We hired Arbor Care to repair sprinklers. When the man to do the job named *****, arrived I asked the cost and was told $50 per hour. He worked for 5 1/2 hours. We received the invoice which stated a different per hour cost. After calling Arbor Care office and explaining the situation we were told someone by the name of ***** would call back. No one called and we received the same invoice again. We were leaving town for a couple weeks and wanted to pay the bill so my wife paid the bill with a note stating what we were told the cost was $50/hr and paid that amount. The check was cashed but we are now receiving statements with past due amount of $250. We ask for your help on this matter. Thank you for your time.
Desired Settlement: We would like the account to show it is paid in full with no futher past due invoices.
Business Response: This costumer was quoted $50/hr. for irrigation repairs. The company had a price change around the time of this specific repair. Arbor Care Inc. always stands by their quotes and apologizes for any inconvenience this has caused the costumer. This customer has an invoice that has been paid in full since May 20, 2013. We strive to keep all our costumers happy! Once again, we apologize for any inconvenience that this has caused the costumer.