BBB Business Review

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BBB Accredited Business since

Enchanted Jewelers

Phone: (505) 792-1747 Fax: (505) 792-1751 6301 Riverside Plaza Ln NW Ste 4, Albuquerque, NM 87120 http://www.enchantedjewelers.com


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Description

Retail Custom Jewelry Design Sales and Repairs


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Enchanted Jewelers meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Enchanted Jewelers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Enchanted Jewelers
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 21, 2002 Business started: 09/01/1999 in NM Business started locally: 09/01/1999 Business incorporated 08/09/1999 in NM
Type of Entity

Corporation

Business Management
Mr. Robert R. George, President Mr. Louis J. Luzietti, Vice President
Contact Information
Principal: Mr. Robert R. George, President
Principal: Mr. Louis J. Luzietti, Vice President
Business Category

Jewelers - Retail

Method(s) of Payment
Visa
Master Card
American Express
Discover
Cash
Refund and Exchange Policy
We have a 15 Day Return Privilege, 30 Day Exchange Privilege, no refunds or exchanges on special orders or on custom design work.  We warranty all our jewelry, including custom designs, as well as in-case merchandise for 6 months from purchase date. We warranty all repair work for 90 days EXCLUDING CHAINS, BRACELETS, ANY INVISIBLE TYPE SETTINGS. Repair warranties are on active work only. All warranties will be honored as long as the merchandise is worn under normal conditions and is accompanied by the original receipt.   
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.