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            Customer ReviewsforCibola Internet Services, LLC

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            2 Customer Reviews

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            • Review from LM

              1 star

              01/08/2022

              We've had Cibola for a few years and service has been okay but not great. We rarely get the promised bandwidth, there are random short outages, and billing is sometimes erratic, however since April of 2020 we've had 3 major outages of more than a week. The current one has been 23 days and isn't over. We've been given no explanation beyond "We know we have a problem and our technician is working on it. Thank you for your patience." We do not recommend this company.
            • Review from Gerald T.

              1 star

              04/20/2021

              I was originally with ***** ********* before Cibola bought or took over. i never had any service issues when it was *****, i didn't have issues with Cibola for about a year after they took ownership. But since about April of 2017, my internet has been plagued with numerus problems. either i had extreme degraded service to the point i could not keep webpages open or even work from home, Constant internet Drops every few minutes hourly or daily made the internet service useless and if i did have service, the speed was less than 10% average of my Service Level agreement of 10mbps. i understand things happen but this company does not seem to have actual technicians available. if you choose option to speak to a technical support, you get the same front desk person that only will reboot the equipment when you say you have problem. and that is any time of the day or week. Also the 'rebooting' of their equipment does not remedy any of the issues EVER. i had no service for 10 days straight. Service was restored this morning and service wen out on April 10th. i had to rent a hotel room with free wifi so i could continue working. Cibola can do great in the east mountain if they applied their efforts in sustaining a usable service. there are not many service providers in the east mountain area. especially rural. i know some friends that dropped Cibola service for the exact same reason i am stating here. i am very close to dropping service myself.

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