BBB Business Review

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BBB Accredited Business since

Rosalind Riley-Smith Insurance Agency

Phone: (575) 762-7707 Fax: (575) 763-5590 109 Commerce Way, Clovis, NM 88101

Click for BBB Rating on Rosalind Riley-Smith Insurance Agency

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Full service insurance agency specializing in auto, life, home & business. Sells statewide.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rosalind Riley-Smith Insurance Agency meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Rosalind Riley-Smith Insurance Agency. BBB of Los Angeles and Silicon Valley has the full report as that BBB handles all complaints for Rosalind Riley-Smith Insurance Agency.

Additional Information

BBB file opened: June 06, 1996 Business started: 07/01/2010 in NM Business started locally: 07/01/2010
Type of Entity

Sole Proprietorship

Business Management
Ms. Rosalind Riley-Smith, Owner Ms. Margaret Riley, Owner
Contact Information
Principal: Ms. Rosalind Riley-Smith, Owner
Business Category

Insurance Companies

Alternate Business Names
Farmers Insurance - Margaret Riley Agency Farmers Insurance Group, Inc Riley-Smith Agency

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.