Business ProfileforHotel Parq Central

After speaking directly to an associate at the hotel, I made reservations for Friday, May 13 through Sunday, May 15. The purpose of the visit was to attend my daughter's graduation from UNM, with a degree in Nuclear Engineering. The associate sold me on the hotel in that we could access the rooftop lounge after the ceremony concluded. Based on the above, myself and other family booked rooms at the hotel. Friday afternoon and evening, we were unable to park on hotel grounds due to a large wedding reception, and forced to park near a homeless city park with active narcotics usage. On Saturday after graduation, we returned to the hotel to again find another large wedding, with the same parking issues. We were then notified that the rooftop lounge had been rented out to a private party, and would be closed to hotel guests. I brought this to the attention of the clerk at the desk, who said there was nothing he could do and to contact the manager on Monday. At no point was I notified or informed prior to our arrival that parking would be unavailable and, most importantly, the rooftop lounge would be closed to guests. That was the sole reason we booked the rooms at the hotel. I relied on the representation of the hotel that the rooftop lounge would be available for post graduation celebration. The hotel made a false representation in that they promised a service that was not provided, which I detrimentally relied upon. Due to unavailable parking on two nights and the false representation of hotel facilities being available, I hereby request a billing adjustment of 50% off one nights stay. That is reasonable and equitable considering the above.