BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Courtyard By Marriott Santa Fe

Phone: (800) 777-3347 Fax: (505) 473-4905 View Additional Phone Numbers 3347 Cerrillos Rd, Santa Fe, NM 87507

Click for BBB Rating on Courtyard By Marriott Santa Fe

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Lodging, Restaurant, Lounge, and Banquet Facility

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Courtyard By Marriott Santa Fe meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Courtyard By Marriott Santa Fe. BBB serving Metro Washington DC & Eastern Pennsylvania has the full report as that BBB handles all complaints for Courtyard By Marriott Santa Fe.

Additional Information

BBB file opened: July 26, 1990 Business started: 01/01/1985 in NM Business started locally: 01/01/1985 Business incorporated 01/01/1985 in NM
Type of Entity


Business Management
Mr. Steve Smith, general manager Mr. Don Allen, Accounting Mr. Al Frazzini, Senior VP Mr. Mike Shoffit, General Manager
Contact Information
Principal: Mr. Steve Smith, general manager
Business Category


Alternate Business Names
CA Santa Fe Lessee, Inc. Trinity Hotels, LLC

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.