BBB Business Review

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BBB Accredited Business since

Confident Care Inc

Phone: (505) 792-2318 Fax: (505) 897-5033

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Personal In Home Non-Medical Care for seniors, new moms, working parents, and anyone needing recuperative or continuing care. Caregivers are screened and insured. Direct Link is an In-home emergency monitoring system that helps you maintain peace of mind while remaining independent in your home, monitored 24 hours a day, 365 days a year.  Direct Link also offers fall sensors, medication dispensers, and GPS systems.   Any time you need help, the company will respond immediately. No equipment to buy with no long-term commitments or obligations.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Confident Care Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Confident Care Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Confident Care Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 16, 2009 Business started: 08/15/2008 in NM Business started locally: 01/01/2008 Business incorporated 09/10/2008 in NM
Type of Entity

Corporation Principal Home Helpers/Direct Link

Business Management
Mr. Stephen Alessandra, Owner Ms. Judy Thompson, Owner
Contact Information
Principal: Mr. Stephen Alessandra, Owner
Principal: Ms. Judy Thompson, Owner
Business Category

Home Health Services

Method(s) of Payment
Cash, Check, Credit Card
Alternate Business Names
Direct Link Home Helpers/Direct Link

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.