Business ProfileforAlbuquerque Plumbing, Heating & Cooling, Inc.

On February 1st 2023, around 9:00 am It was cold in my house and I discovered my pilot was out on my heater, after several attempts to relight it I contacted Albuquerque Plumbing & Heating, they came out pretty quickly and looked at it and said the thermocouple needed replaced, they replaced it, paid them $363.00. Then on February 1st 2023 It happened again, pilot was out and I couldnt get it to relight, called them around 9:30 pm after hours, they came out and told me the gas valve was no good, so I opted to wait till the next day to have it repaired to avoid the after hours charges. Next day 2-2-2023 they came and replaced the gas valve, paid $907.00, so now Im in almost $1300.00. So for the next 5 days I had to call them everyday because it wouldnt stay lit and I had to keep relighting it. They came out each day trying to figure out why it wouldnt stay lit. Now each time the TECHNIANS TOLD ME TO CALL, IF I KEPT HAVING PROBLEMS, so thats what I did. On the 5th day after they left it went out again because apparently they couldnt figure it out, so my husband called this time and the OWNER gets on the phone (cant remember his name, **** * think?) He informs my husband he wasnt going to send his techs out anymore just to relight my heater, and they went back and forth a bit, and he also told him if we didnt like the service we could go some where else, so he was rude and insinuated we were to stupid to lit our own heater, and did not offer any resolve to the problem. Horrible customer service, guess he doesnt care if he has repeat customers. They did offer to replace the vent jack for another $1300.00 I did take my business elsewhere, and got my heater fixed. I want my money back on the gas valve at the very least, they can have that part back if they want as It was taken back off by the other company. I feel they owe me the $907 at least since the didnt fix the problem.