BBB Business Review

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This business is not BBB accredited.

Presbyterian Healthcare Services

Additional Locations

Phone: (505) 923-6600 Fax: (505) 923-6441 View Additional Phone Numbers PO Box 26666, Albuquerque, NM 87125 http://www.phs.org


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Description

This company's business is hospital and physician billing services.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Presbyterian Healthcare Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 9
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Presbyterian Healthcare Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 15, 2005 Business started: 01/01/1908 in NM Business started locally: 01/01/1908 Business incorporated 10/24/1908 in NM
Type of Entity

Corporation

Business Management
Ms. Katherine Blea, Manager Mr. Rick Doxtator, Vice President of Finance Ms. Lisa Gallegos Ms. Kelly Garcia, Manager Mr. James Hinton, President/CEO Ms. Kay Kutsion, Head of Marketing Dept. Ms. Bernadette Lucero, Supervisor/Interim Mgr Ms. Geri Maron, Regulatory Appeals & Grievance Coordinator Mr. Mark Reisteck, Administrator Ms. Marcella Romero Mr. Hoyt Skabelund, Administrator Ms. Karen Thompson, Director
Contact Information
Customer Contact: Ms. Geri Maron, Regulatory Appeals & Grievance Coordinator
Business Category

Health Maintenance Organizations Hospitalization, Medical & Surgical Plans Billing Service Hospitals Nurses

Alternate Business Names
Carrizozo Health Center Dr. Dan C. Trigg Memorial Hospital Espanola Hospital Lincoln County Medical Center Moreno Valley Healthcare Clinic Plains Regional Medical Center Presbyterian - Patient Financial Services Presbyterian Health Plan Presbyterian Home Healthcare Presbyterian Hospital Presbyterian Kaseman Hospital Presbyterian Physician Billing Presbyterian Rust Medical Center Presbyterian Socorro General Hospital
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.