Business ProfileforPresbyterian Healthcare Services

On October 19,2022, I saw my primary care physician, Dr. ************ for my annual medicare well check up. Pres. Healthcare schedulers made a mistake and scheduled me one day (24 hours) before I was eligible for the no cost well check up through medicare. Unfortunately during this time period my mother was given less than eight weeks to live, and my father (who was also terminally ill) and I were her primary caregivers. I did not have the luxury of the time to reschedule nor was that option explained to me. Instead in order to be seen, I was required to sign a form stating I wanted to be seen as Dr. ************ wanted to cover up a mistake made by their scheduling department. I made arrangements to have someone watch my mother while I was at the doctor. Dr. ************* nurse said we need to train the schedulers. I received an invoice of $92.61, and I appealed to the call center, and filed a written appeal with Presbyteriian. The appeal was denied, and when I called the call center the individual said you want to "appeal an appeal." I attempted to get in touch with upper management, and that information is not provided by Presbyterian. On 08/14/2023 I sent a letter to **** *******, President (CEO) with the aforementioned details, and I never received a reply. I did not make a mistake in scheduling the wrong date for my appointment, yet I am being forced to pay $92.61. I am on a fixed income, and my mother died on 12/17/2023, my father died on 04/21/2024. I did not have time to be away from them, and Pres. staff were well aware of my dilemma. I cannot get anyone to listen to me at Pres. because they are standing behind a protocol to cover their clerk's mistake with no consideration for my signing their document under extreme duress I need for Pres. to remove my $92.61 amount due. Pres. needs to train their schedulers to be more diligent, and for staff to be more empathetic when a patient is struggling with extreme circumstances.