BBB Business Review

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This business is not BBB accredited.

Aspen Trend Products LLC

Phone: (877) 452-6664 4801 Lang NE, Suite 110, Albuquerque, NM 87109 https://www.garcinialeanextract.com/


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Aspen Trend Products LLC include:

  • Length of time business has been operating
  • 11 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints


Customer Complaints Summary Read complaint details

11 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 1
Guarantee/Warranty Issues 2
Problems with Product/Service 4
Total Closed Complaints 11

Additional Complaint Information

BBB files indicate that this company has a pattern of complaints concerning consumers allegations that the business fails to provide promised assistance or support for products or services, failure to provide refunds for free trial offers, over-charging credit cards, and the inability to speak to a member of management to discuss the issue. BBB serving New Mexico and Southwest Colorado contacted the business on May 27, 2015 and June 10, 2015 regarding this pattern of complaints, but the company failed to respond and notify BBB how they were going to correct the problem.

Customer Reviews Summary Read customer reviews

1 Customer Review on Aspen Trend Products LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 26, 2014
Business Category

Health & Diet Products - Retail

Alternate Business Names
Garcinia Lean
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.