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Find a Location

Bear Restoration has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBear Restoration

    Fire and Water Damage Restoration
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/13/2002

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Residential and Commercial Restoration Services

    Business Details

    Location of This Business
    3400 Girard Blvd NE, Albuquerque, NM 87107-1929
    BBB File Opened:
    10/5/1990
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Incorporated:
    10/5/2001
    Accredited Since:
    6/13/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 87268 for this business, issued by New Mexico Construction Industries Division. The expiration date of this license is 7/31/2026.

    These agencies may include:

    New Mexico Construction Industries Division

    PO Box 25101

    Santa Fe NM 87504-5101

    (505) 476-4700

    Fax: (505) 4764615

    http://www.rld.state.nm.us/construction

    Type of Entity:
    Corporation
    Alternate Business Name
    • Bear Holding, Inc.
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:30 PM
    T:
    8:00 AM - 4:30 PM
    W:
    8:00 AM - 4:30 PM
    Th:
    8:00 AM - 4:30 PM
    F:
    8:00 AM - 4:30 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Jeffrey M. Hayes, President
    Contact Information

    Principal

    • Mr. Jeffrey M. Hayes, President

    Customer Contact

    • Mr. Jeffrey M. Hayes, President

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    My insurance **** referred this restoration contractor to estimate and rebuild our home after a house fire January 2022 but they mislead us and estimated the job very low. I discovered they was doing shady work without permits in July and they pulled out of the job. They only finished 80% of demolition and never cleaned or sealed our home and it was July 2022, I was mind blown. I requested a meeting and they provided a meeting and stated in the meeting they worked 393 man hrs and I owed them $39k of the $60k I provided. I stated I did not agree and told my insurance **** and they said send the invoice because Bear estimated demolition was going to cost $11,500 on our scope but now they want $39k and only 80% of demo was completed. So **** had a mediator involved and we went from $39k to $28k but not without out a struggle and thankfully I had been taking pictures because I provided through pictures items they did not do and was trying to state they did do. So NOW we have come to as far as we can with mediators and they owe me $32k based off the work completed BUT still have failed to make payment. They have wasted a year of my living expenses with their lack of due diligence and run around with stories of folks sick, covid sickness, out town funerals, and I mean they gave me all stories to delay progess. They have mislead in this entire project and have broken laws on our project. We are homeless because of Bear Restoration poor business management.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Eduardo R

    1 star

    06/14/2022

    On February 2022 we file a claim for vandalism a rental unit we owe by LLC my business partner and I, he's the one on the insurance policy but I'm the one who's in charge of collecting rent, maintenance, remodelation etc, USAA recommended bear restoration, they said let the professionals to do it, I agreed cause I had a lot of work to do on other rental units we own, the claim went thru the company came with a crew for demolition they bring a big dumpster, then they stopped for a few days no one came to work, demolition wasn't finished 100% then some people show up but really doing nothing, just wondering around for a couple hours then desappear, few days later some people show up with interior doors, installed in a couple days, then no one else showed up, I called the manager of the remodelation, ***************************, he was mad cause he claimed he was in a seminar that Friday, I called him again on Monday, he was angry cause he told me he was in a lunch at the seminar I called him a couple hours later he said he was waiting for the doors to arrive, I explained him the doors were ready installed, he didn't even know what was happening in the job, then without demolition finished he send the painting company to paint the apartment,they painted over unfinished patches non textured walls over electric switches and outlets on the floor, there's more to explain too. I stopped them to come in to my property, we paid out of our pocket $7500 as a down payment for them to start the job, then now we have to redone everything, and Bear restoration don't want give our money back, they claim they did 75% of the remodelation, when they didn't even finish demolition. A guy named Carry Forest called me yell at me saying that I'm no body the one in the policy is *************, claiming that those buildings were sold them to us by his wife, what's totally wrong, he just yell at me by phone.

    Bear Restoration Response

    06/20/2022

    Judge for yourselves everyone on this one.......The owner and I have been trying to schedule a meeting to discuss. I guess his "partner" needs to chime in.

    Local BBB

    BBB Serving New Mexico and Southwest Colorado

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