Business ProfileforAmerican Escrow Company

Very difficult to deal with! Not professional. They might be the only escrow company in ***********, but not in **********. Save yourself the headaches and go somewhere else. The couple who purchased our place complained about AE at the beginning. Telling us they were unfriendly and would not clarify things. I didn't know what to think until I notices more and more. They are just a place where the money goes in and out of, don't expect anything else. They don't information you about anything, you must ask, and ask and ask. Then they response as if you are some kind of irritation. Started out working with ****, then **** and ******. Lots of confusion about what was required when it came to defaulting our buyers who had paid in months. Took two months before a demand letter went out (we paid extra for this service) Then told we would have to send another demand letter or maybe a default could go out now. Different story depending upon who I spoke with. Finally 5 months (actually on the 23th of that month) without any payment it was agreed that a Affidavit of ******* could be sent. OH WAIT (again) we have to do a title search first. First we hear of this, but we agreed and paid for one. Turns out AE lawyer "has a policy" that a search must be done first. Ok, fine. Over two weeks later, was Told by ***** everything was clear on the title and they would send over the document for us to get notarized and send back. (item 5 d of our contract) However, along with the Affidavit was a disclaimer says ** had told us to get *************** and we had declined. They had not, they had said a title search. (title search cost *******, insurance cost $1,500 to *****). "It is our policy1" No one seemed to understand I was mad about the fact they didn't mention this weeks ago! They acted like I was the problem! Get your own Lawyer to write up the Affidavit. Which we did. But the amount of delays means it is the middle of Nov. Now. Very unprofessional!

Hello,Thank you for reaching out to us about your negative experience. We understand that dealing with a delinquent buyer can be extremely frustrating.Defaulting on a *********** Contract is a delicate matter, and we always recommend you consult your attorney. We also always recommend purchasing title insurance coverage for any transfer of title. Again, we understand the headache a delinquent purchaser can cause, and we will work on communicating how American Escrow can and can't help more clearly with our future customers. If you want to discuss this further, my name is *************************, the owner of American Escrow, and I would happily take your call or schedule an in-office meeting.