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Description

This company's business 47 years in renewable energy and counting. Decades of solar design and technical customer support experience. Plus, we sell the solar panels and other equipment you need!


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Solar Biz meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Solar Biz include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Solar Biz
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 04, 2006 Business started: 01/01/1969 in CO Business started locally: 01/01/1969 Business incorporated 12/28/2004 in NM
Type of Entity

Corporation

Business Management
Ms. Stacie Dittbenner, Operations Manager Mr. Thomas Duffy, CEO
Contact Information
Principal: Ms. Stacie Dittbenner, Operations Manager
Business Category

Energy Conservation Products & Services Battery Supplies Solar Energy Equipment & Systems Dealers Solar Energy System Design & Installation Solar Energy Products - Retail Solar Energy Equipment & Systems Supplies & Parts

Products & Services

The Solar Biz sells the following brand(s): All major brands

The Solar Biz offers the following product(s): Everything Solar, Water Pumps

Method(s) of Payment
The Solar BiZ™ accepts the following Payment Methods 
1.Visa, MasterCard, Discover and American Express on select orders only.
2.PayPal, PayPal Credit
3.Bank Wire Transfer for orders over $600. Customers are responsible for their outgoing wire transfer fees. Our bank also charges a wire reception fee, which will be added to your order.
4.Cash for local warehouse customers' small orders under $1,000. Please make arrangements with our design engineer or customer service representative.
5.Direct Deposit at any Wells Fargo Bank branch. Contact customer service for specific account information.
6.Pre-Approved Personal or Business Check. Orders will be processed and shipped after the receipt and clearance of check by our bank. Allow 7 to 12 business days for the check to clear.  A $35 fee will be charged for all returned checks.
7.Electronic Check. Provided by our secure and trusted partner, Bill.com we are able to accept electronic check payment.  No need to write a check, wait for the mail and the check to clear.  The encrypted transaction is initiated from the comfort and security of your home computer. Payment is issued within 2-5 business days.
8.Single Cashier's Check over $10,000. Cashier's Checks are considered a cash equivalent by the IRS. The issuing bank will require a Form 8300, which is a Report of Cash Payments to the Fed's requiring your Federal Tax ID. Orders will be processed and shipped after the receipt and clearance of the check by our bank. Please allow 7 to 12 business days for check to clear.
9.Cashier's Checks totaling less than $10,000 still may require 7 to 12 business days to clear. Although Form 8300 is not required for a single order less than $10,000. Please note: Multiple cash (or cash equivalent) orders totaling more than $10,000 during any 12 month period may have to be reported on Form 8300.
10.Cash and/or Cashier's Checks totaling more than $10,000. This type of payment, or combination of cash equivalents, requires that we submit the Form 8300 and we will need your Federal ID and contact info. Allow 7 to 12 business days for any Cashier's Check to clear.
11.We do not accept C.O.D. Orders. 
Refund and Exchange Policy
Cancellation Policy: To cancel your order, simply call during normal business hours and speak with your Sales Representative or our Customer Service Department. If your order has not yet been processed, or your credit card has not been charged or no payment has been received, there is no cancellation fee.

If your order has not shipped and your order has already been processed or your credit card has been charged or payment has been received, there is an 8% cancellation fee calculated on the total invoice amount. The cancellation fee will be deducted from your refund. Some manufacturers charge a cancellation fee, even if the order has not shipped. Schneider Renewables and Surrette Batteries charge 25% in this circumstance. If any portion of your order has properly shipped, a minimum of 20% restocking fee per item will be deducted from your refund. We do not refund shipping charges.

Many of our products are custom built and are not cancellable once they are put into production. Custom-built items are not returnable once they ship. These items include, but are not limited to, Pre-wired Power Panels, Battery Boxes, Solar Mounting Racks and Trackers, HuP Batteries and some Industrial Batteries. If you need to cancel an order for a custom product, if allowed by the manufacturer, the cancellation fee will vary depending on the manufacturer. It can be as much as 35% to 65% of the cost of the item.

Discretionary Returns:  All returns require a Return Merchandise Authorization (RMA). A valid RMA number must be obtained from our Customer Service Representative and the number must be included on the return documentation. RMAs incur a 20% restocking fee. An RMA must be requested within 21 days of the original invoice date for non-defective, properly shipped product. Thereafter, all sales are final. We reserve the right of refusal upon inspection.

All items must be returned in "as new" condition.  Package the product inside a separate box. Include the original unmarked packaging and all accessories, blank warranty cards and owner’s manuals. Returns will be assessed a 20%restocking fee per item unless a replacement order of equal or greater value is placed at the time of the RMA issuance.

Shipping charges are non-refundable. When returning product, use a shipper with tracking capabilities. You assume all responsibility for insuring the return shipment and also for filing the claim for lost or damaged returns.

You will be contacted soon after your package has been received at our warehouse with refund or product replacement information.
Alternate Business Names
Solar Biz
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.