BBB Accredited Business sinceAdditional Locations
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Residential and Commercial Electric and Gas Service
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A BBB Accredited Business since
BBB has determined that PNM meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for PNM include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 15 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||15|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Pat Collawn, CEO Ms. Cindy Edwards, Executive Assistant Ms. Maddie Martinez, Manager Mr. Jeff Sterba, President Ms. Anne Tanner, Customer Service Complaints
Electric Companies Natural Gas Companies