BBB Business Review

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BBB Accredited Business since

Arizona Public Service Company

Phone: (505) 598-8200 Fax: (505) 598-8237 View Additional Phone Numbers PO Box 355, Fruitland, NM 87416

Click for BBB Rating on Arizona Public Service Company

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Electric Power Generation

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arizona Public Service Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Arizona Public Service Company. BBB of Central, Northern & Western Arizona has the full report as that BBB handles all complaints for Arizona Public Service Company.

Additional Information

BBB file opened: November 13, 1983 Business started: 01/01/1920 in NM Business started locally: 01/01/1920 Business incorporated 11/04/1960 in NM
Type of Entity


Business Management
Ms. Elizabeth McFall, Complaint Contact Mr. Larry Francis, Manager Maintenance Dept Mr. Larry Hathaway, Plant Manager Mr. Arvin Trujillo, Mgr, Government Relations
Contact Information
Principal: Ms. Elizabeth McFall, Complaint Contact
Business Category

Electric Companies

Alternate Business Names
APS Four Corners Generating Station Four Corners Power Plant

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.