BBB Business Review

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This business is not BBB accredited.

EbookRoad

Additional Locations

Phone: (877) 251-3615 Fax: (888) 391-0360 View Additional Phone Numbers 100 Sun Avenue N.E. Suite 650, Albuquerque, NM 87109 http://www.ebookroad.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for EbookRoad include:

  • Length of time business has been operating
  • 21 complaint(s) filed against business
  • Failure to respond to 3 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

21 complaints closed with BBB in last 3 years | 14 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 8
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 7
Total Closed Complaints 21

Additional Complaint Information

BBB files indicate that this company has a pattern of complaints concerning consumers receiving a notice that unless they call to cancel they will be billed for an ebook subscription. Customers allege they have never subscribed for such service from this company yet the company already has their credit card information. BBB serving New Mexico and Southwest Colorado contacted the company regarding this pattern of complaints but the company failed to respond and notify BBB how they were going to correct the problem.

Customer Reviews Summary Read customer reviews

3 Customer Reviews on EbookRoad
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: February 04, 2015
Business Management
Sir / Madam
Contact Information
Customer Contact: Sir / Madam
Business Category

E-Books Book, Compact Disc, & DVD Clubs

Alternate Business Names
E-Book Lifestyle ebooklifestyle.com Urban Ebook UrbanEbook.com
Additional Information

In July 2015, BBB Serving New Mexico and Southwest Colorado contacted the business to request more information on the name of their third party vendor who provides consumer information to the business.  The business replied stating they have over 750 partners online and declined to provide any detailed information as to who their partners are and where they receive their information. 

Additional Tradenames, Addresses & Phone Numbers

This business operates out of a virtual office, meaning they are not physically located at the 100 Sun Ave NE address listed on their website.  In July 2015, BBB Serving New Mexico and Southwest Colorado asked the business where they are physically located, but the business declined to provide their address.  The business instead replied stating all employees are at multiple locations, and therefore, they maintain the virtual office as a point of contact for communication.  

Consumer complaints have reported additional addresses in Florida.  BBB Serving New Mexico and Southwest Colorado has confirmed these additional addresses are also virtual addresses and/or mail drop locations.  BBB is unable to verify where this business is truly located.  

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.