BBB Business Review

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This business is not BBB accredited.

The Downtown Day Spa of Santa Fe

Phone: (505) 986-0113 624 Agua Fria St, Santa Fe, NM 87501 http://www.downtowndayspa.com


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Description

Full Service Day Spa & Home of Healthy Chocolate-Celebrating 20 years of Massage Excellence ,Inspired Navaho Hot Stones, Crystal Healings, Environmental Wellness, NYR Organic Facials, Manicures and Pedicures. We are available for Weddings, Brithday Parties, Girls Parties and are available for Xocai Training Center, Astrology Tarot Card Readings & School. We welcome all genders.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Downtown Day Spa of Santa Fe include:

  • 1 complaint(s) filed against business that were not resolved
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Downtown Day Spa of Santa Fe
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 02, 1994 Business started: 01/01/1994 in NM Business started locally: 01/01/1994 Business incorporated 01/01/1994 in NM
Type of Entity

Corporation

Business Management
Ms. Christina Sisley-Schatz, Owner
Contact Information
Customer Contact: Ms. Christina Sisley-Schatz, Owner
Business Category

Day Spas

Products & Services

The Downtown Day Spa of Santa Fe sells the following brand(s): Aubrey, NYR Organics, Resting in the River, Soothing Touch

The Downtown Day Spa of Santa Fe offers the following product(s): make up, massage oil, skin care, Xocai Chocolate

Method(s) of Payment
Visa, Master Card, cash and checks with matching ID information
Refund and Exchange Policy
all sales are final
Alternate Business Names
Downtown Day Spa Sisley-Schatz, Ltd
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.