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      Country
          Country

          Find a Location

          Kirtland Federal Credit Union has 10 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Kirtland Federal Credit Union

              6440 Gibson Blvd SE Albuquerque, NM 87108-4971

              BBB Accredited Business
            • Kirtland Federal Credit Union

              PO Box 80570 Albuquerque, NM 87198-0570

              BBB Accredited Business
            • Kirtland Federal Credit Union

              7901 Gibson Blvd SE Bldg 20176 Kirtland AFB, NM 87117-0001

              BBB Accredited Business
            • Kirtland Federal Credit Union

              8900 Montgomery Blvd NE Albuquerque, NM 87111-2357

              BBB Accredited Business
            • Kirtland Federal Credit Union

              10200 Corrales Rd NW Ste F Albuquerque, NM 87114-9400

              BBB Accredited Business

            Business ProfileforKirtland Federal Credit Union

            Credit Union
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/1/1981

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Financial Services To Members

            Business Details

            This is a multi-location business.

            Find a Location

            Kirtland Federal Credit Union has 10 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Kirtland Federal Credit Union

                6440 Gibson Blvd SE Albuquerque, NM 87108-4971

                BBB Accredited Business
              • Kirtland Federal Credit Union

                PO Box 80570 Albuquerque, NM 87198-0570

                BBB Accredited Business
              • Kirtland Federal Credit Union

                7901 Gibson Blvd SE Bldg 20176 Kirtland AFB, NM 87117-0001

                BBB Accredited Business
              • Kirtland Federal Credit Union

                8900 Montgomery Blvd NE Albuquerque, NM 87111-2357

                BBB Accredited Business
              • Kirtland Federal Credit Union

                10200 Corrales Rd NW Ste F Albuquerque, NM 87114-9400

                BBB Accredited Business
              BBB File Opened:
              4/1/1981
              Years in Business:
              66
              Business Started:
              1/1/1958
              Business Incorporated:
              1/1/1958
              Accredited Since:
              4/1/1981
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 12199 for this business, issued by New Mexico Financial Institutions Division

              These agencies may include:

              New Mexico Financial Institutions Division

              2550 Cerrillos Rd 3rd Floor

              Santa Fe NM 87505

              (505) 476-4885

              Fax: (505) 4764670

              http://www.rld.state.nm.us/financialinstitutions/

              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              7:00 AM - 6:00 PM
              T:
              7:00 AM - 6:00 PM
              W:
              7:00 AM - 6:00 PM
              Th:
              7:00 AM - 6:00 PM
              F:
              7:00 AM - 6:00 PM
              Sa:
              9:00 AM - 3:00 PM
              Su:
              Closed
              Business Management
              • Mrs. Andrea Watson, Executive Assistant
              Contact Information

              Customer Contact

              • Mrs. Andrea Watson, Executive Assistant
              Additional Contact Information

              Fax Numbers

              • (505) 254-4380
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/05/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              After all transactions were completed with a negative balance of -$62.79, I was waiting for a hotel deposit to be released back into my Kirtland Federal Credit Union account being $100 that would make my account positive. The deposit transaction was done on 1 Jan 2024 from the hotel and was held by the Credit union immediately. The account stayed negative $62.79 until January 4, 2024 the day of the hotel deposit release. Early morning 4 January 2024, before the bank even opened I check my internet banking and a deduction of a $100 was put on my account causing the balance to be -$162.79 instead of the expected positive $37.21 into the Kirtland Federal Credit Union. I have called multiple times trying to resolve this with Kirtland Federal Credit Union but a bank keep telling me a branch manager will call. The branch manager never calls me. That is 3 promises. The bank has taken off $45 of charges but my account is still missing $55 out of its account. My bank is 220 miles from me and they know I can not dispute this in person and continue to have my money. All my transactions had cleared and stabilized until the Kirtland Federal Credit Union modified my account on three occasions after telling them not to touch my account because my statement of thumbprint is in my bank account transaction history and the -$62.79 never moved until Kirtland Federal Credit Union moved monies around in my account. I would have never been able to catch Kirtland scam of taking money out a hotel deposit and making my account negative with a -$100 if it was not for internet banking and monitoring my account 4 times daily. They have overturned $45 in total fees but my account is still negative and not positive since Kirtland Federal Credit Union has taken that $100.
              Read More

              Customer Reviews

              0 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Local BBB

              BBB Serving New Mexico and Southwest Colorado

              BBB Reports On

              BBB reports on known marketplace practices.

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