BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Vantiv Integrated Payments, LLC

Phone: (800) 846-4472 Fax: (970) 335-4709 150 Mercury Village Dr, Durango, CO 81301

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Card Processing and Related Services for Merchants across the United States and Canada

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vantiv Integrated Payments, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Vantiv Integrated Payments, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 89 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

89 complaints closed with BBB in last 3 years | 35 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 57
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 28
Total Closed Complaints 89

Customer Reviews Summary Read customer reviews

1 Customer Review on Vantiv Integrated Payments, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 19, 2006 Business started: 10/15/2001 in CO Business started locally: 10/15/2001 Business incorporated 10/15/2001 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Tyler Bates, Senior Counsel Mr. Matt Taylor, CEO Ms. Kayla Patterson, Legal Department
Contact Information
Principal: Mr. Tyler Bates, Senior Counsel
Customer Contact: Ms. Kayla Patterson, Legal Department
Principal: Mr. Matt Taylor, CEO
Business Category

Credit Card Processing Service Credit Card - Merchant Services

Products & Services

Vantiv Integrated Payments, LLC sells the following brand(s): Mercury

Vantiv Integrated Payments, LLC offers the following product(s): Card processing and related services.

Method(s) of Payment
Monthly service related fees are typically paid by merchants via an ACH debit to a merchant's bank account on file.
Refund and Exchange Policy
Governed by the terms of various agreements, primarily the Card Services Agreement.
Alternate Business Names
Global Payments Direct, Inc. Mercury Mercury Payment Systems

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.