BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Consumer Advocate Group, LLC

Additional Locations

Phone: (385) 743-1947 View Additional Phone Numbers 2521 N Main St #1-109, Las Cruces, NM 88001 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


According to this business's website, they offer credit and debt elimination services.  

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Consumer Advocate Group, LLC include:

  • Length of time business has been operating
  • BBB concerns with the industry in which this business operates
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on Consumer Advocate Group, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 12, 2015 Business started locally: 06/17/2014 Business incorporated 03/13/2015 in NM
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Allan Henry, Owner Mr. Gary Harris, Owner Mr. John Woodie, Manager
Contact Information
Principal: Mr. Allan Henry, Owner
Business Category

Credit & Debt Counseling Credit Repair Services – Monitored Credit Services Debt Relief Services (Non-compliant with FTC Rule) Business Consultants Organizing Services - Household & Business Paralegals Business Services - General Business Plan Preparation

Alternate Business Names
Plan B Debt & Credit Consultants, LLC Zap Debts
Additional Information

According to the business' website, they offer debt and credit elimination services.  In June 2015, BBB Serving New Mexico and Southwest Colorado asked the business for additional information about their services, including a copy of the contract for services and cancellation policy, payment and/or fee schedule, and information to explain how their plan works for consumers.  To date, BBB has not received a response from the business.  

Additional Tradenames, Addresses & Phone Numbers

During the course of our investigation, BBB Serving New Mexico and Southwest Colorado has found the addresses provided by the business in both Las Cruces and Santa Fe, NM, are mail forwarding businesses, and the business is not physically located at either of the address presented.  BBB has found different addresses in other states as well, including one in Cary, NC; one in Laredo, TX; two within the State of Utah, and two in New York, NY.  Most of the other addresses have also been verified as mail forwarding services.  One address in Sandy, Utah is a multi-story office building, which may or may not house the business.  In June 2016, BBB asked the business for the true and correct location of their corporate headquarters, but the business did not respond to our request.   

Industry Tips
Credit & Debt Counseling - Nonprofit Debt Relief Services

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.