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BBB Accredited Business since

StepWare, Inc.

Phone: (970) 243-9390 Fax: (970) 243-9482 View Additional Phone Numbers 619 Main St, Grand Jct, CO 81501 http://www.stepware.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

 
Stepware®, Inc. was formed in 1997 as a research and development company and provides educational software for schools and individual consumers.  They developed the Desktop editions of AceReader and they also serve as US sales support for TypingMaster®.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that StepWare, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for StepWare, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on StepWare, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 29, 2010 Business started: 05/16/1997 in CO Business incorporated 05/16/1997 in DE
Type of Entity

Corporation

Business Management
Mr. Bernie Marasco, President
Contact Information
Principal: Mr. Bernie Marasco, President
Related Businesses
AceReader, Inc.
Business Category

Computers Hardware, Software & Services School Supplies

Products & Services

StepWare, Inc. sells the following brand(s): AceReader

StepWare, Inc. offers the following product(s): AceReader

Method(s) of Payment
Credit card, Purchase Orders.
Refund and Exchange Policy
30 day return policy.
Alternate Business Names
Step Ware stepware stepware.com
Background Information

Stepware®, Inc. was formed in 1997 as a research and development company and provides educational software for schools and individual consumers.  They developed the Desktop editions of AceReader® and they also serve as US sales support for TypingMaster®.  AceReader®, Inc. was formed in 2016 as a spinoff of StepWare®, Inc. dedicated solely to the development, sales and support of AceReader’s new generation of cloud products.  AceReader® is designed to improve students’ reading rate, comprehension and fluency.  Their school edition of AceReader is their flagship product, but they also offer family and individual consumer editions. A separate BBB Business Review is available for AceReader, Inc. AceReader, Inc.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.