BBB Business Review

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This business is not BBB accredited.

The Advantage Group

Additional Locations

Phone: (505) 265-3476 View Additional Phone Numbers 5310 Homestead Rd NE Bldg. 1-B, Albuquerque, NM 87110


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Description

This Company's business is Collection Agencies and Accounts Receivable Manangement


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for The Advantage Group include:

  • Length of time business has been operating
  • Response to 19 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

19 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 16
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

1 Customer Review on The Advantage Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 18, 1983 Business started: 01/01/1968 in CO Business started locally: 01/01/1968 Business incorporated 05/13/1985 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

New Mexico Financial Institutions Division
2550 Cerrillos Rd 3rd Floor, Santa Fe NM 87505
http://www.rld.state.nm.us/financialinstitutions/
Phone Number: (505) 476-4885
Fax Number: (505) 476-4670
rldfid@state.nm.us
The number is 00346.

Colorado Attorney General
1525 Sherman Street , Denver CO 80203
http://www.coloradoattorneygeneral.gov
Phone Number: (303) 866-4500
Fax Number: (303) 866-5691
The number is 101093.

Type of Entity

Corporation

Business Management
Mr. Chris Flores, Manager Ms. Adrianna Peters, VP Customer Relations Ms. Teri Plunkett, CCO
Contact Information
Customer Contact: Ms. Teri Plunkett, CCO
Business Category

Collection Agencies

Products & Services

The Advantage Group offers the following product(s): Accounts Receivable Management Services and Solutions to Businesses

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Method(s) of Payment
We accept cash  at office locations. Checks, money orders, credit cards (Master Card, Visa).  
Refund and Exchange Policy
Policy is that any over payments are refunded within 15 business days
Alternate Business Names
Advantage Network Systems Albuquerque Collection Service, Inc.
Industry Tips
Fair Debt Collection
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.