BBB Business Review

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This business is not BBB accredited.

Digitell Cellular Communications

Additional Locations

Phone: (505) 433-4584 View Additional Phone Numbers 10000 Coors Blvd NW, DG2, Albuquerque, NM 87114 http://www.digitell.com


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Description

Digitell Cellular can best be described as being in the business of wireless retail. Key strengths of the company have been exceptional customer service and innovative marketing. As a premium retailer of Verizon Wireless, Digitell provides the latest in wireless devices and accessories. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Digitell Cellular Communications include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Digitell Cellular Communications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 06, 2014 Business started: 10/22/1997 in AZ
Type of Entity

Corporation

Business Management
Ms. Josie White, Training Specialist
Contact Information
Principal: Ms. Josie White, Training Specialist
Business Category

Cell Phone & Tablet Equipment, Supplies & Repair

Products & Services

Digitell Cellular Communications offers the following product(s): Wireless accessories, Wireless devices

Refund and Exchange Policy
We would love to hear about your Digitell experience!  Please call Digitell Customer Care toll free at (877)301-4100 or email CustomerService@Digitell.com.
No returns or exchanges without original sales receipt.  All device purchases, including outright purchases, have 14 days to be returned or exchanged.** All returned or exchanged handsets/devices are subject to a minimum restocking fee of $35.00 ($70 for netbooks and tablets).  Accessory sales are refundable within 14 days of purchase unless item is noted otherwise.  90 day in store warranty (exchanges only) on all accessories** (manufacturer defects only). Some accessory returns/exchanges may require original packing.  30 day in store warranty on bluetooth and headset devices (manufacturer defects only). No cash refunds on amounts greater than $50.00. Instead, a refund check will be issued and will take 10-15 business days to process.  
Digitell will not accept physically damaged merchandise to be returned.
Digitell reserves the right to limit or refuse any return/exchange.
**With the exception of close-out sale and/or final sale items
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.