BBB Business Review

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This business is not BBB accredited.

House of Carpets, Inc.

Phone: (970) 565-9192 Fax: (970) 565-1608 500 N Dolores Rd, Cortez, CO 81321


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Description

Retail - Carpet, Wood, Laminate, Vinyl, Ceramic Tile and Stone materials and installation


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for House of Carpets, Inc. include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on House of Carpets, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 26, 2006 Business started: 06/07/1971 in CO Business incorporated 01/07/2005 in CO
Type of Entity

Corporation

Business Management
Mr. Scott Pierce, Owner Mrs. Mary Davis, Manager
Contact Information
Customer Contact: Mrs. Mary Davis, Manager
Principal: Mr. Scott Pierce, Owner
Business Category

Carpet Layers

Products & Services

House of Carpets, Inc. sells the following brand(s): Arizona Tile, Armstrong, Beaulieu of America, Bruce, Carpet:, Ceramic Tile:, Congoleum, Congoleum Duraceramic and Duraplanks, Daltile, Earthwerks, Florida Tile, Home Legend, Home Legend, Interceramic, J Mish, Laminate:, Longust Distributing, Luxury Vinyl Tile and Planks:, Mannington, Mohawk, Mohawk Industries, Mohawk Industries, Mohawk Industries, Mohawk Industries, Mullican, Quickstep, Shaw, Shaw Industries, Shaw Industries, Shaw Industries, Shaw Industries, Tarkett, Vinyl:, Wood:

House of Carpets, Inc. offers the following product(s): Carpet, Carpet Tile, Ceramic Tile, Laminate, Luxury Vinyl Tiles and Planks, Natural Stone, Vinyl, Wood (solid & engineered)

Method(s) of Payment
Cash, checks, cashier's checks, money orders, traveler's checks, American Express, Discover, Mastercard and Visa
Refund and Exchange Policy
We accept return, refund/or exchange on all in-stock materials purchased at House of Carpets Inc. with no restocking fee assessed.
We will consider refunds or exchange of materials for special-orders upon receipt of payment of a 25% restocking fee.
We refund the costs of any freight-damaged material or defective material.
We file claims on any materials that we or the customers feel are defective and act as an advocate on behalf of our customer to insure that claims are properly processed.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.