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BBB Accredited Business since

Alpha Alarm, LLC

Phone: (505) 296-2202 Fax: (505) 212-0042 5501 Eagle Rock Ave NE Ste A4, Albuquerque, NM 87113 http://www.getalpha.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Sales and Installation of Residential & Commercial Burglar Alarms


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alpha Alarm, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Alpha Alarm, LLC include:

  • Length of time business has been operating
  • Response to 16 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 16

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alpha Alarm, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 17, 2009 Business started: 12/05/2008 in NM Business incorporated 01/14/2009 in NM
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

New Mexico Construction Industries Division
PO Box 25101, Santa Fe NM 87504-5101
http://www.rld.state.nm.us/construction
Phone Number: (505) 476-4700
Fax Number: (505) 476-4615
rldcid@state.nm.us
The number is 359854.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Troy Brown, Owner Ms. Melissa Jimenez, Office Manager
Contact Information
Principal: Mr. Troy Brown, Owner
Principal: Ms. Melissa Jimenez, Office Manager
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Security Control Equipment & System Monitors

Products & Services

Alpha Alarm, LLC sells the following brand(s): 2gig, DSC, GE, Honeywell

Hours of Operation
M: 9:00 AM - 5:00 AM
T: 9:00 AM - 5:00 AM
W: 9:00 AM - 5:00 AM
Th: 9:00 AM - 5:00 AM
F: 9:00 AM - 5:00 AM
S: 10:00 AM - 4:00 AM
H: Closed
Method(s) of Payment
Check, Credit Card
Refund and Exchange Policy
3 business days
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.