Business ProfileforBath Fitter

I signed a contract with Bathfitter on 9/24/2021 to have my master bath updated. The install was done on 11/30/2021. The installer put holes in the wall to place a shower rod but didn't ask if the placement was ok. When questioned, he blamed my dad for asking it to be put up. I asked him to place a call to his supervisor Brian P******. Mr. P****** addressed me with the wrong name then blamed me for calling him at home after hours for his mistake. He continued to be rude and blaming me for the holes because his staff was trying to help. Once the installer left, I noted that the whole shower was offset. The salesperson came the next day and measured and agreed to have the job redone. I requested an upgraded wall and was told no until I started having more issues with the shower head leaking. Different installers had to come out approximately 6 times over 1 1/2 weeks and could not provide an explanation. The supervisor was not longer dealing with me and turfed me to a finance person. The few times I emailed him or spoke to him on the phone, he was very rude and brushed off my issues. The salesperson was also rude and wouldn't deal with me after 5pm because she "was too tired". I requested my deposit back but was denied because they upgraded the wall and shower head even though it was their fault it wasn't done right. The install has been delayed several times and I am the one who constantly has to follow up and they make me feel like I'm bothering them but I haven't had a shower to use since 11/30/2021 other than a guest one. The overall customer service has been horrible and I don't feel valued as a customer while waiting months for a new shower. I haven't dealt with rude business people like this before and it's disheartening.