BBB Business Review

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BBB Accredited Business since

US Bank

Additional Locations

Phone: (505) 241-7101 Fax: (505) 241-7572 View Additional Phone Numbers 7900 Jefferson St NE, Albuquerque, NM 87109 View Additional Web Addresses

Click for BBB Rating on US Bank

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Commercial and Individual Banking Services

BBB Accreditation

A BBB Accredited Business since

BBB has determined that US Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for US Bank. BBB of Minnesota and North Dakota has the full report as that BBB handles all complaints for US Bank.

Additional Information

BBB file opened: July 23, 1993 Business started: 04/19/1929 in NM Business started locally: 01/01/2009 Business incorporated 04/19/1929 in NM
Type of Entity


Business Management
Mr. Paul DiPaula, Regional President Ms. Amy Abney, Branch Manager Ms. Corinne Ballard, Branch Manager Ms. Neicee Bernal, Branch Manager Ms. Christine Carnathan, Branch Manager Carmie Carrejo, Branch Manager Ms. Stephanie Fischer, Branch Manager Ms. Lydia Flores-Salais, Branch Manager Ms. Gloria Godina, Branch Manager Ms. Yvonne Jimenez, Branch Manager Ms. Tammy Killough, Branch Manager Ms. Deborah Legnon, Branch Manager Ms. Larina Lucero, Branch Manager Ms. Annitte Lujan, Branch Manager Mr. Ken Madden, Branch Manager Ms. Ann Martinez, Branch Manager Shannon Maxwell, Branch Manager Ms. Deanna McDonald, Branch Manager Ms. Patsy Mills, Branch Manager Ms. Valerie Mondragon, Branch Manager Ms. Veronica Montoya, Branch Manager Ms. Dee Ann Orio, Branch Manager Ms. Vanessa Ortiz, Branch Manager Ms. Cecilia Roybal-Tapia, Branch Manager Ms. Elizabeth Sedillo, Branch Manager Mr. Anthony Torres, Branch Manager Ms. Erika Torrez, Branch Manager Mr. Robert Valerio, Branch Manager Ms. Christine Weber, Branch Manager Ms. Terri Young, Branch Manager
Contact Information
Principal: Mr. Paul DiPaula, Regional President
Business Category


Additional Information

First Community Bank closed January 28, 2011. The FDIC entered into a purchase and assumption agreement with U.S. Bank, National Association, Minneapolis, Minnesota, to assume all of the deposits of First Community Bank.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.