BBB Business Review

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Click for BBB Rating on The Federal Savings Bank

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Description

The Federal Savings Bank is a veteran-owned, federally charted bank with focus on educating customers about the mortgage process.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Federal Savings Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for The Federal Savings Bank. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for The Federal Savings Bank.


Additional Information

BBB file opened: February 01, 2013 Business started: 04/01/2011 in IL Business incorporated 03/07/2013 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

National Mortgage Licensing System

http://mortgage.nationwidelicensingsystem.org/Pages/default.aspx
Phone Number: (855) 665-7123
The number is 411500.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. John Calk, Vice Chairman Ms. Kim Allen, Marketing Coodinator
Contact Information
Customer Contact: Ms. Kim Allen, Marketing Coodinator
Principal: Mr. John Calk, Vice Chairman
Principal: Mr. Steve Calk, Chairman & CEO
Business Category

Banks Banking Services Financing Loans Consumer Finance & Loan Companies Real Estate Loans Mortgage Lender Savings & Loan Associations Financial Services Mortgage Bankers

Hours of Operation
M: 8:30 AM - 5:30 PM
T: 8:30 AM - 5:30 PM
W: 8:30 AM - 5:30 PM
Th: 8:30 AM - 5:30 PM
F: 8:30 AM - 5:30 PM
Saturday - By Appointment Only
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.