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BBB Accredited Business since

A Touch of Glass

Phone: (505) 471-1996 Fax: (505) 471-5235 1121 Calle La Resolana Ste B, Santa Fe, NM 87507


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Auto glass & window coating & tinting. All makes and models of glass tinting, repair service


BBB Accreditation

A BBB Accredited Business since

BBB has determined that A Touch of Glass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for A Touch of Glass include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on A Touch of Glass
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 06, 2011 Business started: 09/01/2008 in NM Business started locally: 09/01/2008
Type of Entity

Sole Proprietorship

Business Management
Mr. Andy Carrillo, Owner Ms. Traci Carrillo, Owner
Contact Information
Principal: Mr. Andy Carrillo, Owner
Business Category

Auto Service - Window Tinting

Products & Services

A Touch of Glass sells the following brand(s): PPG,SAFELITE, PILKINGTON, SEKRIT, SOLAR GARD WINDOW FILMS

Method(s) of Payment
Visa, MasterCard, Discover, Cash
Refund and Exchange Policy
Auto Glass Replacement: 1 year warranty against workmanship and leakage.

Window Film: Lifetime warranty against bubbling, peeling and discoloration.
Industry Tips
Auto Repair
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.