Business ProfileforBrown's Automotive Experts

On 10/24/2022 I brought my 2014 Ford Edge to Brown's Automotive complaining that the car's heater was not working. On my invoice, Brown's stated, "Visually inspected the blend door actuator and actuator not operating. Recommend replacing blend door actuator." I was charged $506.63 to diagnose and fix the problem. Less than a year later, the car's heater again quit working. On 10/5/2023, Brown's fixed the problem by again replacing the blend door actuator. Despite an advertised 3 year warranty on their work, I was charged $681.20. I was understandably upset, and the manager promised to get back to me "within 3 hours" to see if an adjustment was possible. I have never heard from him. In other words, I paid for the same repair twice, despite an advertised warranty. Additionally, Brown's said my car's battery "failed a load test." That seemed surprising considering the battery was less than two years old, so I took the car to the Interstate Battery location on ******** Road in Albuquerque. They performed a test showing the battery in perfect condition.