BBB Logo

Better Business Bureau ®
Start With Trust®
New Mexico and Southwest Colorado

BBB Business Review

This Business is not BBB accredited

Enterprise Holdings, Inc

Additional Locations

Phone: (505) 830-8928 Fax: (505) 830-1291 View Additional Phone Numbers 4740 Pan American East Fwy NE, Albuquerque, NM 87109 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Automobile Rentals and Used Car Sales

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Enterprise Holdings, Inc include:

  • Failure to respond to 2 complaints filed against business

Factors that raised the rating for Enterprise Holdings, Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 12
Total Closed Complaints 20

Additional Information

BBB file opened: May 21, 1997 Business started: 04/01/1957 Business started locally: 04/01/1957 Business incorporated: 10/30/1956 in
Type of Entity


Business Management
Mr. Chino Beneca, Manager Mr. Anthony Bitker, Manager Ms. Elizabeth Carrasco, Manager Mr. Brian Chaput, Group Human Resources Manager Mr. Tony Chavez, Executive Assistant Ms. Katie Clark, Manager Mr. Ceasar Duran, Manager Ms. Tarah Faraone-Arriola, Customer Contact Mr. David Glass, MT Ms. Viola Godwin, Manager Ms. Josette Guillen, Manager Jeanne Hoover-Kitzman, Manager Mr. Tony Jenks, Manager Ms. Miriam Loehle, Manager Mr. Andy Lowell, Manager Ms. Zonia Macias, Manager Mr. Antonio Mannin, Manager Ms. Juliet Montano, Regional Director Ms. Deanna Navarrett, Manager Mr. Adam Ortiz, Manager Ms. Jill Pajak, Manager Mr. Isaiah Paz, Manager Mr. Andy Pondo, Manager Mr. Charlie Rael, Manager Ms. Monique Rubio, Manager Ms. Carrissa Ryse, Manager Mr. Tim Slatunas, Manager Mr. Mark Tobiassen, Regional Vice President Ms. Jessica M. Vick, Customer Service Supervisor Mr. Enrique Viegas, Manager
Contact Information
Customer Contact: Mr. Tony Chavez, Executive Assistant
Business Category

Auto Renting & Leasing

Alternate Business Names
EAN Holdings, LLC Enterprise Rent a Car Enterprise Rent-A-Car

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


Additional Phone Numbers


Additional Web Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations