Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Hi-Country Kia Mitsubishi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforHi-Country Kia Mitsubishi

    Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/13/2014

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company's business is Auto Dealers - New 

    Business Details

    Location of This Business
    4004 E Main St, Farmington, NM 87402-8728
    BBB File Opened:
    2/13/2014
    Years in Business:
    15
    Business Started:
    6/4/2008
    Date of New Ownership:
    1/1/2011
    Business Incorporated:
    6/4/2008
    Accredited Since:
    2/13/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2832 for this business, issued by New Mexico Taxation & Revenue-Motor Vehicle Div. The expiration date of this license is 3/31/2025.

    These agencies may include:

    New Mexico Taxation & Revenue-Motor Vehicle Div

    PO Box 1028

    Santa Fe NM 87504-1028

    http://www.state.nm.us/tax/mvd/mvd_home.htm

    BBB records show a license number of 3090 for this business, issued by New Mexico Taxation & Revenue-Motor Vehicle Div. The expiration date of this license is 5/31/2024.

    These agencies may include:

    New Mexico Taxation & Revenue-Motor Vehicle Div

    PO Box 1028

    Santa Fe NM 87504-1028

    http://www.state.nm.us/tax/mvd/mvd_home.htm

    Type of Entity:
    Corporation
    Alternate Business Name
    • Hi-Country Auto Group
    • Hi-Country Mitsubishi
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed

    Sales

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    9:00 AM - 6:00 PM
    Su:
    Closed

    Service

    M:
    7:30 AM - 6:00 PM
    T:
    7:30 AM - 6:00 PM
    W:
    7:30 AM - 6:00 PM
    Th:
    7:30 AM - 6:00 PM
    F:
    7:30 AM - 6:00 PM
    Sa:
    9:00 AM - 3:00 PM
    Su:
    Closed
    Business Management
    • Mr. Jeff Thomas, Owner
    • Ms. Lyana Johnson, Administrative Assistant
    • Mr. Jason Ebert, General Manager
    Contact Information

    Principal

    • Mr. Jeff Thomas, Owner
    • Ms. Lyana Johnson, Administrative Assistant

    Customer Contact

    • Ms. Lyana Johnson, Administrative Assistant
    Additional Contact Information

    Fax Numbers

    • (800) 635-6586
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/29/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my Mitchibishi Outlander Sport to get a diagnostic done, we provided them with what was going on and what parts we already replaced.My car was there for 3 weeks. When we called the service person told us the person doing the diagnostic would not go any farther due to the number one fuel injector leaking fuel. They wanted to replace an o ring. This was one of the things that my husband and I had already replaced. We told them we would come pick up the vehicle. When we got the vehicle home we were able to removed the fuel injectors and the o ring was deliberately removed. I have called them multiple times to let them know tech removed the o ring and they have a tech that is deliberately causing problems on vehicles to scam people out of money. They tell me they will call me back and need to look into it.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bernice O

    1 star

    01/18/2024

    I went to Hi-Country because I had a recall on my vehicle a 2023 Kia ***** I was given a loaner a 2023 Mitsubishi Outlander. They had my vehicle two weeks.. It came back smelling like cigarettes and it was muddy and dirty they told me with all services they wash and vacuum, which clearly it wasn't. I was emailed about how my service went I gave a bad review and for a week straight I was called and voicemails were left harassing me. They run a business very poorly I wouldn't recommend them to anyone.

    Hi-Country Kia Mitsubishi Response

    01/19/2024

    Thank you for the review, *******. We appreciate your feedback and will keep it in mind for future improvements.

    Local BBB

    BBB Serving New Mexico and Southwest Colorado

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.