Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Chevrolet Cadillac of Santa Fe has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforChevrolet Cadillac of Santa Fe

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    New Chevrolet and Cadillac Sales and Service.
    Used sales of all makes and models.
    Service of all makes and models.
    Full Body Shop and a Preferred repair facility for most major insurance company’s.

    Business Details

    This is a multi-location business.

    Find a Location

    Chevrolet Cadillac of Santa Fe has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      4450 Cerrillos Rd, Santa Fe, NM 87507-9722
      BBB File Opened:
      8/26/1988
      Years in Business:
      35
      Business Started:
      7/2/1988
      Business Started Locally:
      7/2/1988
      Business Incorporated:
      5/16/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 3063 for this business, issued by New Mexico Taxation & Revenue-Motor Vehicle Div. The expiration date of this license is 3/31/2025.

      These agencies may include:

      New Mexico Taxation & Revenue-Motor Vehicle Div

      PO Box 1028

      Santa Fe NM 87504-1028

      http://www.state.nm.us/tax/mvd/mvd_home.htm

      Type of Entity:
      Corporation
      Business Management
      • Mr. Dan Cooper, General Manager
      Contact Information

      Principal

      • Mr. Dan Cooper, General Manager

      Customer Contact

      • Mr. Dan Cooper, General Manager
      Additional Contact Information

      Fax Numbers

      • (505) 471-3662
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/11/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I purchased a 2022 Chevrolet Silverado on October 31 2022 from Santa fe Chevrolet and purchased gap insurance along with an extended warranty both from the dealership. The vehicle was involved in an accident on November 1st 2023 in Las Cruces NM. And deemed a total lost by my insurance company ******* insurance. The vehicle was paid in full to the lean holder which is ****** **** ******* **. I've been to the dealership they gave me the canceled contracts of the gap insurance and also the extended warranty I purchased with a refund from gap of $666.55 from a company called ********* dealer services. When I call to ask about the refund to the dealership they tell me that gap is from another company and the dealership needs to refund me and the dealership says they are waiting on them. I also have a refund in the amount of $1,940.25 from ******** ******** ***** which I called and they also say the same thing that the dealership Chevrolet Cadillac of Santa Fe, NM is the one who needs to refund me because I purchased it through the dealership that they are just the carrier. Santa Fe Chevrolet has been giving me a runaround and I'm asking for help from the BBB on helping me to recover the money which is owed back to me from both contracts in the amount of $2,606.80. I greatly appreciate the help in this matter. Thank you respectively ******* *********
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Alejandro M

      1 star

      06/24/2022

      ****************** one of their main goals is to abuse their power to not work on my car because of a bad review/post of a on going problem the manager said and i quote" If you don't remove your ****** review we cant continue working on your car".... Thank you for making me take my car to somewhere else where they actually care. Ive 19 traverse with a transmission problem and I've had enough. Mariel my current advisor who has been taken care of my case has been on days off( she hasn't but it seems like it)since I got my car towed to dealer. The first impression I got when I called to report the problem was second to none i was impressed the car was towed to dealer same day within the hours. She said car was going to be looked over the very next week it got towed may 12...the car hasn't even been looked over according to last call we had. I tried calling her yesterday like I said I would but she didn't answer the manager did..

      Chevrolet Cadillac of Santa Fe Response

      07/01/2022

      Our goal at Chevrolet Cadillac of Santa Fe is for our guests to have a positive experience. We are sorry your experience with our service department did not exceed your expectations. Please accept our apology.

      Local BBB

      BBB Serving New Mexico and Southwest Colorado

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.