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          Bentley's Auction Service has 1 locations, listed below.

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            Business ProfileforBentley's Auction Service

            Auctioneer

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This Company's business is Auctioneers

            Business Details

            BBB File Opened:
            6/14/1991
            Years in Business:
            25
            Business Started:
            1/24/1999
            Business Started Locally:
            9/24/1999
            Business Incorporated:
            9/29/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 1189229 for this business, issued by US Department of Transportation

            These agencies may include:

            US Department of Transportation

            1200 New Jersey Avenue SE

            Washington DC 20590

            (855) 368-4200

            Fax: (202) 2673505

            http://www.dot.gov/

            Type of Entity:
            Corporation
            Alternate Business Name
            • Bentley & Associates, LLC
            Business Management
            • Mr. C. Bentley, CEO
            • Mr. Jeff Bentley
            Contact Information

            Principal

            • Mr. C. Bentley, CEO
            • Mr. Jeff Bentley

            Customer Contact

            • Mr. Jeff Bentley
            Additional Contact Information

            Fax Numbers

            • (505) 344-1181
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/17/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I purchased three computers from Bentleys on 9/13/2022: A 2018 Macbook Air, 2018 Macbook Pro, and an Aser Chromebook for a total of $360.24. This was an online auction. All of the images within the listings for the computers showed minor damage to the keyboards and screens and all three of the computers were missing screws on the back panels. The computers were all listed as "Used, AS IS", and I understood some repair would be needed to fix these machines. Upon receipt of the three computers, I discovered all three had their motherboards torn out - completely destroying internal wires, connectors, and rendering the computers as e-waste. The item descriptions did not indicate these computers were destroyed (the Chromebook's sticker indicated it did not support a software version, no physical damage was visible). Bentleys knowingly auctioned e-waste as "used" computers and deceptively only showed images with the back components obscured to trick purchasers into believing these computers were just "used", not "intentionally destroyed". I am also confident these motherboards were not removed gently to repair other computers, since all the cables are torn and there are parts still bolted to the chassis that would destroy the removed motherboard. One of the computers also had its lithium battery cut, rendering it a hazard to both their business and my home. I would like to know where the rest of the computer is, as I was sold roughly 10% of the hardware of the computer and I am wanting a refund for the bait-and-switch items purchased. I will happily return the items to Bentleys. Please see the attached images of the computers and screenshots of the listings.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ra L

            08/10/2021

            Somewhat deceptive in their listings in order to get higher bids. When something is tin and decorative, they list it as metal and no mention of decorative only. No auction preview was allowed and pictures did not reveal the flimsy condition of the item. I believe this to be on purpose. Be careful when bidding with these guys. Try to view all items before bidding an any auction. Otherwise, hold off, dont bid!

            Bentley's Auction Service Response

            08/11/2021

            Hi, I am so sorry you were not pleased with your purchases. However, we do our best to describe the items correctly as we certainly do not want customers unhappy. If we have misrepresented something then we would certainly like to make it right but do not know unless you give us a chance to make it right. We did offer viewing & inspection on Monday, August 9, from 9am - 5pm at the Former Gardunos location of all items. I am sorry you did not see there was a viewing time so you could go inspect the items you were going to bid on. We sell used equipment so please view the *********** accordingly or hold off on bidding if you are not sure.

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

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