BBB Business Review

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BBB Accredited Business since

Southwest Appliance

Phone: (970) 259-0521 Fax: (970) 247-8925 1185 Camino del Rio, Durango, CO 81301 http://www.southwestapplianceinc.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Major Household Appliance Sales and Service


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Southwest Appliance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Southwest Appliance include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Southwest Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 07, 2006 Business started: 01/01/1980 in CO Business started locally: 01/01/1980 Business incorporated 12/01/2004 in CO
Type of Entity

Corporation

Business Management
Mr. Roger Sterling, Managing Member
Contact Information
Customer Contact: Mr. Roger Sterling, Managing Member
Business Category

Appliances - Major - Dealers Appliances - Major - Service & Repair

Products & Services

Southwest Appliance sells the following brand(s): BOSCH, GENERAL ELECTRIC, JENNAIR, KITCHENAID, MAYTAG, SPEED QUEEN, SUBZERO, THERMADOR, VIKING, WHIRLPOOL, WOLF

Southwest Appliance offers the following product(s): MAJOR HOUSEHOLD APPLIANCES, SERVICE ON MAJOR HOUSEHOLD APPLIANCES

Method(s) of Payment
Cash, Check, Major Credit Cards
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.