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            Business ProfileforThe Aspens Apartments

            Apartments

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Apartment Rental and Leasing

            Business Details

            BBB File Opened:
            5/15/2007
            Years in Business:
            20
            Business Started:
            8/1/2003
            Business Started Locally:
            8/1/2002
            Type of Entity:
            Corporation
            Business Management
            • Ms. Danielle Chapman, Regional Manager
            Contact Information

            Principal

            • Ms. Danielle Chapman, Regional Manager
            Additional Contact Information

            Fax Numbers

            • (505) 898-4747
              Primary Fax

            Email Addresses

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/23/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            In January 2024 I submitted a maintenance request for a back sliding door that can be forced open easily just by pushing on the door from the outside. The maintenance person came by and tried to fix it. He said he had fixed it but when I checked it out in front of him it still opened when it was supposedly locked. He then said they would have to call their vendor to have it looked at. A few days later, when I wasn’t home, the vendor apparently came out to fix it. When I noticed that nothing had been fixed or changed out I called the front office. They told me that the vendor told them the lock is fixed. With the apartment worker on the phone I tried it out. It did not work. I asked her to come over so I could show her. She refused. She says I could put a stick to keep it from opening. They would not provide the stick. I expressed to her that this is a safety issue for myself and my 5 year old son. I asked to speak to the apartments owner(s). She refused to connect me with them. I did offer to get the issue fixed myself if they would deduct it from my rent. Once again she refused. I was told it was not an important issue.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Perla M

            1 star

            08/20/2023

            Super unprofessional lack of empathy you'd figure you get more empathy from. Such low income employees they tend to be more understanding and a tad nicer. But none of that. My 5 year old had an allergic traction to the bathtub bc it got resurfaced, and they painted it with paint that has latex. I had to use her 500 epi pen because she went into anaphylaxis shock. 1st day, her allergic reaction and faucet in her bathroom is dripping a large amount of water..2nd week, the microwave stops working day after that, I try to use the oven, and nope, it doesn't work. Day after that, the washer starts to actively flood water. They did send a cleaning lady to clean the bathtub, but that didn't work. I broke into red spots and hives. The pictures below are me still red and swollen after 1 hour of me taking a shower, not a bath. I explained to them that the bathtub still has paint flakes coming off of it. It needs to be resurfaced. Don't waste your money. The apartment complex looks clean, and I don't mind things being old and used, but they have to be functional. Their not. One of my neighbors stated they have been without a functioning AC since June. Yikes. Oh, and they ignore your text messages, so yeah, avoid yourselves the hassle and headache go somewhere else.

            Local BBB

            BBB Serving New Mexico and Southwest Colorado

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