BBB Business Review

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BBB Accredited Business since

Alamo Apartments, Inc.

Additional Locations

Phone: (575) 437-7520 100 Crews Ave, Alamogordo, NM 88310

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company's business is operating and managing an apartment complex, 24-7 maintenance team, swimming pool, indoor jacuzzi, fitness center, sauna, clubhouse, laundry facilities.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alamo Apartments, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Alamo Apartments, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

1 Customer Review on Alamo Apartments, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: July 18, 2012 Business started: 01/01/1977 in NM Business started locally: 01/01/1977 Business incorporated 10/15/1964 in NM
Type of Entity


Business Management
Ms. Ashley Foster, Property Mgr. Mr. Charles Mauldin III, Owner/President Ms. Michelle Mauldin, Vice President
Contact Information
Principal: Ms. Ashley Foster, Property Mgr.
Principal: Mr. Charles Mauldin III, Owner/President
Principal: Ms. Michelle Mauldin, Vice President
Business Category


Products & Services

Situated on 16 landscaped acres, Alamo Apartments offers a variety of floor plans, amenities and rates to suit housing needs. On-site Management and 24-7 maintenance team. Close to shopping, dining, schools, recreational areas, 15 minute drive to Holloman AFB. Heated Swimming pool, indoor jacuzzi, fitness center, sauna, clubhouse, large barbecue areas for outdoor entertaining, free on-site laundry facilities. Some floor plans include washer and dryer, rates include majority of utilities such as water, sewer, garbage and gas.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.