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Find a Location

TLC Santa Fe, LLC has 1 locations, listed below.

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    Business ProfileforTLC Santa Fe, LLC

    Air Conditioning Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.67/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/14/1997

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    2532 Camino Entrada, Santa Fe, NM 87507-4851
    BBB File Opened:
    10/15/2015
    Years in Business:
    36
    Business Started:
    5/12/1987
    Business Incorporated:
    11/19/2014
    Accredited Since:
    8/14/1997
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    6
    Business Management
    • Mr. Dale Armstrong, Owner
    • Ms. Kayla Kersey, Manager
    • Mr. Tracy Johnson, Service Manager
    Contact Information

    Principal

    • Mr. Dale Armstrong, Owner
    • Ms. Kayla Kersey, Manager

    Customer Contact

    • Mr. Tracy Johnson, Service Manager

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/07/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ken K

    5 stars

    02/22/2024

    In the past month my 89 year old mom has needed a new water heater (preventive maintenance) and a new furnace (emergency need) in her home. Each time TLC has provided expert technicians for each job. Each time the work was completed with a very quick turnaround time. For the water heater, ******************************* provided the options and estimate.******************************* and *********************** arrived on time and went to work two days later. They were very efficient. They were extremely professional. The install was clean and up to code. The work area was immaculate when they left. Both of these professionals were very courteous and respectful to my mother and answered all of her questions. A month later while I was at home in another state the furnace in mom's home died. It's February with freezing temperatures at night. She made the initial call for help to TLC on a Sunday morning. *********************** made the initial call and diagnosed the problem and gave mom some initial options. He was very respectful and professional as well. To make a long story short, and no fault of anyone at TLC's, I needed to get involved two days later. I called **** early on the third day after the furnace died. He immediately jumped into action with his boss **** (HVAC Supervisor - Santa Fe). Within 2 hours they had a plan to get a high quality heating unit that would work at mom's and had scheduled the work for the next day. They did some running around and made a lot of stuff happen quickly. **** and ***** came and completed the install professionally and courteously early the next day. TLC has been doing plumbing, heating, air and other work at mom's house for many years. EVERYONE from TLC has been the best kind of professional you could ask for. Products installed are high quality. Service is exceptional. I can't say enough good about this outfit!! I will call no one else for work in Santa Fe. Thanks again to the folks at TLC!! You're the BEST!!

    TLC Santa Fe, LLC Response

    02/23/2024

    Thank you for sharing this with us! I'm so glad we were able to get everything taken care of for you. It's our pleasure to serve you, so please let us know if you need anything else. Best wishes!

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