BBB Business Review

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BBB Accredited Business since

Polar Heating & Refrigeration, Inc.

Phone: (505) 250-2329 Fax: (505) 771-4463 View Additional Phone Numbers 2057 Clearwater Loop NE, Rio Rancho, NM 87144 http://polarhvacnewmexico.com


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Description

Heating and Cooling Contractor


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Polar Heating & Refrigeration, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Polar Heating & Refrigeration, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Polar Heating & Refrigeration, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 19, 1988 Business started: 01/01/1983 in NM Business started locally: 01/01/1983 Business incorporated 02/05/1996 in NM
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

New Mexico Construction Industries Division
PO Box 25101, Santa Fe NM 87504-5101
http://www.rld.state.nm.us/construction
Phone Number: (505) 476-4700
Fax Number: (505) 476-4615
rldcid@state.nm.us
The number is 60616.

Type of Entity

Corporation

Business Management
Mr. Robert George, President
Contact Information
Principal: Mr. Robert George, President
Business Category

Air Conditioning Contractors & Systems

Products & Services

Polar Heating & Refrigeration, Inc. sells the following brand(s): Bryant, Carrier, Daikin, Goodman, Heil, Mastercool, Payne, Thermalzone, Ultracool

Polar Heating & Refrigeration, Inc. offers the following product(s): Furnaces, Package Units, Refrigerated Air Systems, Split Systems, Swamp Coolers

Method(s) of Payment

Check

Cash

Credit Card : VISA, MASTERCARD only.

Refund and Exchange Policy

90 Day Warranty on Labor

1 Year warranty on parts installed/replaced.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.