Business ProfileforFarmington Heating & Metal Company

In October 2022, Farmington Metal and Heating were called to detect an issue with our gas furnace. They sent out an employee that afternoon. Upon arrival, the furnace was already opened and showing the error code on the control board. I discussed what the issues we were having with the furnace, and he began to tell me they do not work on that brand of furnace regularly. He then called someone and told them what code the furnace was showing. He spent 15 minutes on the phone in my garage and then informed me he was unsure what the issue was, and it could possibly be a control board issue. We denied any further inspection or repairs. The employee spent a total of 10 minutes inspecting our furnace and 15 minutes on the phone. The employee performed no repairs, he did not remove anything, no repairs were conducted. The charges are more than what was performed. The employee never gathered any information from me. He did not have any paperwork, I did not sign anything. The company never called me. Six months later, when I call for services again, I am then given to a very unprofessional employee who says I owe over $200 for charges from October 2022. I then began to say that there were no repairs performed and I would gladly pay the call service charge for the employee coming to my home. She began to argue and yell at me over the phone saying the total amount was due. She then proceeds to call me a liar when I explained what their employee had told me that day about the furnace. Completely unprofessional and rude. There is no excuse for this behavior from any company to their customers.