NJ Vehicle Service Contract Administrator Unexpectedly Shuts Its Doors

  
     
April 29, 2016

Hamilton, NJ, – Cherry Hill-based Wanted Auto Protect announced through its website that it has terminated its operations. As of April 28, the website stated, “Termination of Business. It is in our deepest regret to inform all of our customers that we are currently out of business.  Although we have tried to the best of our ability to make sure that all of our customers were as satisfied as possible, Wanted Auto Protect was not able to last.  We ask all of our customers with pending inquires to emailinfo@wantedautoprotect.com and we will do our best to satisfy any inquires we possibly can.  We deeply apologize for this.”  

Wanted Auto Protect offered vehicle service contracts (commonly known to consumers as so-called “extended warranties”) nationwide. "Up until April 9, the business had responded to and resolved all of its 24 BBB complaints," said Melissa Companick, President and CEO of BBB Serving New Jersey.  “However, the 24 new complaints filed beginning April 20 became a concern and prompted an investigation,” she said.   

BBB attempted to contact Wanted Auto Protect by phone and email to ask whether they will respond to complaints and what recourse their customers may have. To date, BBB has not received a reply.  

BBB advises consumers with unresolved disputes nationwide to contact the New Jersey Division of Consumer Affairs at:  

124 Halsey Street, 7th Floor
P.O. Box 45025
Newark, NJ 07101
Phone (973) 504-6200

Customers with automatic withdrawals may also contact their credit card issuer or financial institution to discontinue the payments.   

Media Contact: Melissa Companick, President & CEO
609-588-0509
 mcompanick@newjersey.bbb.org

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