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          Find a Location

          Castle, The Window People has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Castle, The Window People

              109 Gaither Dr Ste 309 Mount Laurel, NJ 08054-1704

              BBB Accredited Business

            • Cardo Windows, Inc.

              105 Clark Dr Unit H East Berlin, CT 06023-1165

              BBB Accredited Business

            • Castle, The Window People

              17 Brenneman Cir Ste A Mechanicsburg, PA 17050-2651

            • Castle, The Window People

              5924 Shallowford Rd Ste A Chattanooga, TN 37421-6202

            • Castle, The Window People

              1617 Main St Ste 200 Kansas City, MO 64108-1318

            Business ProfileCastle, The Window People

            Windows
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            109 Gaither Dr Ste 309

            Mount Laurel, NJ 08054-1704

            Visit Website
            (800) 360-4400

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            Customer Reviews

            3.15/5

            Average of 94 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            129 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/18/1992

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers window & door replacement, roofing & siding replacement.

            Business Details

            This is a multi-location business.

            Find a Location

            Castle, The Window People has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Castle, The Window People

                109 Gaither Dr Ste 309 Mount Laurel, NJ 08054-1704

                BBB Accredited Business

              • Cardo Windows, Inc.

                105 Clark Dr Unit H East Berlin, CT 06023-1165

                BBB Accredited Business

              • Castle, The Window People

                17 Brenneman Cir Ste A Mechanicsburg, PA 17050-2651

              • Castle, The Window People

                5924 Shallowford Rd Ste A Chattanooga, TN 37421-6202

              • Castle, The Window People

                1617 Main St Ste 200 Kansas City, MO 64108-1318

              Headquarters
              109 Gaither Dr Ste 309, Mount Laurel, NJ 08054-1704
              BBB File Opened:
              9/18/1992
              Years in Business:
              53
              Business Started:
              1/1/1971
              Business Incorporated:
              8/9/1991
              Accredited Since:
              9/18/1992
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 13VH01471700 for this business, issued by NJ Division of Consumer Affairs

              These agencies may include:

              NJ Division of Consumer Affairs

              124 Halsey Street, 7th Floor, PO Box 45027

              Newark NJ 07102

              (973) 504-6200

              https://newjersey.mylicense.com/verification/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Cardo Windows, Inc.
              • Castle-The Window People
              • Castle Windows
              Business Management
              • Mr. Chris J. Cardillo, President
              Contact Information

              Principal

              • Mr. Chris J. Cardillo, President

              Customer Contact

              • Mr. Chris J. Cardillo, President
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              129 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/04/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              They showed up today ( March 2024) to do the work and were very punctual. The only problem is that we purchased 12 triple-pane windows ( December 2023) and were assured they were eligible for the ********* rebate of $100 per window. We were told many times their triple panes had a U factor of .20 by the sales rep and also by the worker who came to measure them, since they were triple panes they had to have that low U factor and were in compliance with the ** Energize Rebate Program. We looked at the sticker on some of the windows today and some said .22 that's the same as the double pane of the other window replacement window companies we looked into, and we paid more to get the triple pane. I think they should take 100 off the price of the windows that are .22 since now we cannot file for a ** Rebate. I don't appreciate that and now we are stuck since they pulled out the old and are putting in the new windows. Though attractive, not what we signed up for.
              Read More
              Read 128 More Complaints

              Customer Reviews

              94 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Marianne B

              04/01/2024

              Wish I could give zero stars. I have been trying to have one sash repaired for the past 4 months. In ********* ******* was canceled because the technician had a medical emergency which turned out to be pink eye. Not my idea of an emergency. In January, the technician diagnosed the problem but did not have the tools necessary to fix it. On March 21, the technician never bothered to show up. Suddenly taken ill. On March 30, I called to confirm my appointment for later that afternoon between three and five. I reminded the ******* department that although I own this home, I do not live there and travel two hours to get to that location. Appointment confirmed. Once again, the technician was a no show. This time, I was informed that the technician had to attend a funeral. Apparently, a last minute funeral occurred between my confirmation phone call and my appointment. Total lack of communication, extremely poor customer ******* and ignorance of customer expectations/needs.
              Read 93 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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