BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Castle, The Window People

Find a Location

Phone: (800) 360-4400 109 Gaither Dr Ste 309, Mount Laurel, NJ 08054

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The company offers windows installation and remodeling services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Castle, The Window People meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Castle, The Window People include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 120 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

120 complaints closed with BBB in last 3 years | 55 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 3
Delivery Issues 5
Guarantee/Warranty Issues 14
Problems with Product/Service 85
Total Closed Complaints 120

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Castle, The Window People
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: September 18, 1992 Business started: 01/01/1971 Business started locally: 01/01/1971
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NJ Division of Consumer Affairs
124 Halsey Street, 7th Floor, PO Box 45027, Newark NJ 07102
Phone Number: 973-504-6200
The number is 13VH01471700.

Type of Entity


Business Management
Mr. Chris J. Cardillo, President
Contact Information
Principal: Mr. Chris J. Cardillo, President
Business Category

Windows Windows - Installation & Service Doors

Refund and Exchange Policy
This business manufactures custom made products.  The clients have 3 days from the date of the contract to cancel the agreement before production occurs.
Alternate Business Names
Cardo Windows, Inc. Castle Windows

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.