BBB Business Review

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This business offers window & door replacement, roofing & siding replacement.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Castle, The Window People meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

134 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 3
Delivery Issues 5
Guarantee/Warranty Issues 15
Problems with Product/Service 99
Total Closed Complaints 134

Customer Reviews Summary Read customer reviews

15 Customer Reviews on Castle, The Window People
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 15

Additional Information

BBB file opened: September 18, 1992 Business started: 01/01/1971 in NJ Business incorporated 08/09/1991 in NJ
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

NJ Division of Consumer Affairs
124 Halsey Street, 7th Floor, PO Box 45027, Newark NJ 07102
Phone Number: 973-504-6200
The number is 13VH01471700.

Type of Entity


Business Management
Mr. Chris J. Cardillo, President
Contact Information
Principal: Mr. Chris J. Cardillo, President
Business Category

Windows Windows - Installation & Service Doors Other Building Material Dealers (NAICS: 444190)

Refund and Exchange Policy
This business manufactures custom made products.  The clients have 3 days from the date of the contract to cancel the agreement before production occurs.
Alternate Business Names
Cardo Windows Inc Cardo Windows, Inc. Castle Windows Castle-The Window People

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.