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Business ProfileforEnvironmental Safety International, Inc.
Current Alerts For This Business
Consumers have reached out to BBB with reports that they have received unordered products, sometimes after specifically requesting that products not be sent to them. There have been reports of difficulties returning products, not being credited for returned products and threats of being turned over to a collection agency.
On January 26, 2017, BBB contacted Environmental Safety International to address a possible pattern of complaints.
Environmental Safety International provided the information below to BBB:
“Our company does not send out any products from our company unless it goes through our shipping department and is recorded and confirmed. These recordings can be uploaded to the BBB whenever a complaint does come through. We only send products that have been agreed to be sent by the customer on audio recording. Also in response to customers reporting that we do not credit them for returned products, we cannot account for products that customers just give back to Post Office or Federal Express 30 to 60 days after they receive it without paying return postage to come back. Whenever a customer calls our company with a concern on returning a product we assist them in resolving the issue as easily as possible so they can return the merchandise.”
“Our company going forward will be recording every customer order before it leaves the building so that they are aware of what they are getting, how much it costs, what they are receiving and that will all be confirmed on audio recording.”
BBB will continue to monitor any incoming complaints to ensure the pattern does not continue.
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- 685 Bergen Blvd. Suite 205, Ridgefield, NJ 07657
- BBB File Opened:
- 3/14/2002
- Years in Business:
- 24
- Business Started:
- 6/9/1999
- Business Incorporated:
- 6/9/1999
- Type of Entity:
- Corporation
- Alternate Business Name
- Environmental Products International Inc.
- EPI
- EPI Inc
- Business Management
- Mr. Joseph M. Carney, President
- Mr. Sean M. Carney, Vice President
- Contact Information
Principal
- Mr. Joseph M. Carney, President
Customer Contact
- Mr. Joseph M. Carney, President
- Additional Contact Information
Fax Numbers
- (201) 945-3237Primary Fax
Phone Numbers
- (201) 945-0851Other Phone
- (800) 505-8800Other Phone
Email Addresses
- Technical Support
- Customer Service
- (201) 945-3237
Customer Complaints
1 Customer Complaints
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06/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Customer Reviews
3 Customer Reviews
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Most Recent Customer Review
Lanell T
10/09/2023
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